Privacy Policy

CTO Sports is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulations (GDPR).

CTO Sports is a data controller; this means that we are responsible for deciding how we hold and use personal information about you.

In this notice, “we”, “us” and “our” refer to CTO Sports.

Information that we may ask you to provide and why we ask for this information.

When using our website to book any of our sessions, we may request the following information:

Your name – We use this to address you correctly if we give you a call and make any emails that we send to you personal.
Your email address – if we need to get in touch with you with regard to any change of sessions, or to let you know updated information about your child’s session.
Your phone number – we will use this to contact you if we need to pass on any messages from your coach.
Your home address – This is kept on file in case we need to send you anything through the post.
Your child’s name – Your child’s name is used in our register process.
Your child’s DOB – this helps us to ensure that your child is in the right group for their age.
Your Child’s Gender – This helps us to address your child correctly when we call you.
Emergency contact details.
Any allergies or physical limitations that your child may have.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree a file is added and the cookie helps us to analyse web traffic. Cookies allow web applications to respond to you as a individual for example remembering your preferences. You are able to chose to accept or decline cookies when on our home page.

How do we collect your information?

We collect personal information about you when:

You register to use our website, portal, applications or services.
You place an order using our website, portal, applications or services.
Complete online forms, take part in surveys or participate in any other interactive areas that appear on our website or within our applications or service.
Interact with us using social media.
Contact us offline, for example by telephone or email.

We may also collect your information when you only partially complete and/ or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

How do we use your Information?

We will only use your personal data in the following circumstances:

Where it is necessary for legitimate interests pursued by us or a third party and your interests and fundamental rights do not override those interests.

We may have to share your data with third parties, including third-party service providers and any other group companies. We require third parties to respect the security of your data and to treat it in accordance with the law.

"Third parties" includes third-party service providers (including contractors and designated agents) and any other group companies with whom we may share your personal information. The following activities are carried out by the third-party service providers listed here:

Wix (website host and email provision)

https://www.wix.com/about/privacy

Pebble (booking system)

https://bookpebble.co.uk/terms/privacy-policy

Stripe (payment processor)

https://stripe.com/gb/privacy

CTO Sports will hold information about you and your child, whilst you are an active member of the CTO Sports family or on our waiting list.

Once you have cancelled your child’s place we will hold your information on our system for a further period of 12 months or earlier if requested by the customer.

Security

In order to keep your information safe we have in place suitable procedures to secure the information that we collect online.

Links to other websites

Our website may have links to other websites of interest including social media.

Once you have used these links to leave our website, you need to be aware that we do not have any control over these websites. This means that we cannot guarantee your protection and privacy of any information that you provide whilst using such sites.

Your control of your personal information

If you would like to know what personal information we hold about you, please contact info@ctosports.com and we will provide you with a copy.

If you would like your information that we have stored about you deleting, please contact info@ctosports.com and we will send confirmation that all records have been deleted.

If you would like to make any changes about the information that we hold about you and your child, please contact us on info@ctosports.com to request any changes.

This policy was last updated in October 2024